Landlord Plumbing Services London — CP12, Gas Safety, Emergency Cover

London Landlord Plumbing Services — Your Local Gas Engineer for the Whole Portfolio

Managing a rental property in London means having a reliable local plumber you can call when something goes wrong. Not a national call centre that passes your job to whoever answers first. A local engineer who knows your properties, keeps your gas safety certificates up to date and gets to your tenants quickly when there is an emergency.

247 Plumber London works with private landlords, HMO operators and property management companies across the city. We provide gas safety certificates, annual boiler servicing, emergency call out cover and a responsive local service that protects your tenants, your property and your legal position.

Gas Safety Certificate — CP12

Your Legal Obligation as a Landlord

If you rent out a property in England and Wales, you are legally required to have a gas safety check carried out every twelve months by a Gas Safe registered engineer. The Gas Safety (Installation and Use) Regulations 1998 require this for every gas appliance in the property, including the boiler, any gas fires, gas cookers and any other gas appliance. The certificate that records the check is commonly called a CP12, after the old form reference, though the correct current terminology is a Gas Safety Record.

You must provide a copy of the current gas safety record to your tenant before they move in and within twenty eight days of each annual check thereafter. You must keep records of every gas safety check for at least two years. Failure to have a valid gas safety certificate in place is a criminal offence that can result in a fine, prosecution, and in the case of a gas incident, significant liability. It also invalidates most landlord insurance policies.

What the Check Covers

A gas safety check carried out by our Gas Safe registered engineer covers every gas appliance in the property. The boiler is checked for correct operation, flue integrity, ventilation, combustion analysis and safety device operation. Gas fires are checked for correct operation, flue sealing and ventilation. The gas pipework throughout the property is pressure tested. If any appliance fails the safety check, we advise you in writing of what is needed and discuss the most practical way to rectify it.

Annual Boiler Servicing

An annual boiler service keeps the boiler running efficiently, maintains the manufacturer warranty on newer boilers, and catches developing faults before they become emergency breakdowns. A boiler that has not been serviced for several years runs less efficiently, costs more to operate, is more likely to break down mid winter, and may have safety issues that a service would identify.

During a service, the engineer cleans the burner and heat exchanger, checks the combustion quality, inspects the flue for correct operation and integrity, checks all safety devices including the pressure relief valve and overheat thermostat, cleans or replaces the flame sensing electrode, checks the condensate trap on condensing boilers, and verifies that gas pressure at the inlet is correct. We record everything and provide a service record that you can retain for warranty purposes.

We can schedule annual services across an entire portfolio on a rolling basis so you never have a gap in cover. We keep track of expiry dates and contact you in advance when a service or certificate renewal is due.

Emergency Plumbing Cover for Landlords

When your tenant calls you at eleven o’clock at night because the boiler has stopped working or there is water coming through the ceiling, you need a number to give them that will actually be answered. That is what 0800 999 1075 is for. We attend landlord emergency call outs twenty four hours a day, seven days a week and we prioritise situations that leave tenants without heating or hot water.

Your responsibilities as a landlord around heating and hot water are clear. The Landlord and Tenant Act 1985 requires you to keep the installation for space heating and water heating in good repair and proper working order. The time threshold you have to respond is reasonable, meaning an engineer should attend quickly in genuine emergencies, especially in winter or when there are vulnerable tenants in the property. We help you meet that obligation.

HMO and Portfolio Management

Houses in multiple occupation have additional requirements. An HMO with five or more people requires a mandatory licence from the local council, and one of the licence conditions is that the property has a valid gas safety certificate and annual checks. The certificate requirements also extend to any landlord provided gas appliances in individual rooms, not just the communal boiler.

We work with landlords who manage multiple properties across London. Whether you have two flats in Hackney or twenty properties spread across various boroughs, we provide a single point of contact, consistent documentation and a service you can rely on. We maintain records of every property, every appliance, every service and every certificate date so you can request documentation at any time.

Plumbing Repairs Between Tenancies

Between tenancies is the right time to deal with plumbing issues that have been reported or that you notice during the inspection. Dripping taps, slow drains, a toilet that does not flush cleanly, a shower that has weak pressure, a radiator valve that has been left turned off and may have seized, a shower screen seal that has failed. These are all small things individually but they matter to tenants and they matter for the standard of property you are offering.

We provide void period maintenance services for landlords who want a reliable team to deal with plumbing and heating issues between tenancies. We can attend for a full check of the property on handover and produce a written report of anything that needs attention.

Frequently Asked Questions

How often do I need a gas safety certificate?

Every twelve months. The check must be carried out by a Gas Safe registered engineer and you must give a copy to your tenant before they move in and within twenty eight days of each annual renewal. Keep records for at least two years.

What happens if an appliance fails the gas safety check?

We record the failure in writing and advise you of what is needed to rectify it. An unsafe appliance will be marked as immediately dangerous, meaning it should not be used until repaired. We can carry out repairs and retest in most cases on the same visit or within a short time. We will not leave a property with an unsafe appliance without making it safe first.

Can you manage gas safety certificates across multiple properties?

Yes. We keep a database of all properties we service, with appliance details, certificate dates and upcoming renewal schedules. We contact you in advance when a renewal is due so you never have a gap in your legal cover.

My tenant has reported a plumbing problem. How quickly can you attend?

For emergencies, no heating or hot water, water leaks, blocked toilet, we aim to attend within the hour across London. For non urgent repairs we can usually schedule within one to two working days. We can attend while the tenant is home and report back to you directly.